Effective date: 20 July 2025
1. What we collect & why
We receive from Etsy the personal information needed to process your order—such as name, email, shipping & billing address, and phone number. If you contact us directly, any details you share (e.g., for a custom order) are also collected. This information is used solely to fulfill orders, provide customer support, and comply with legal obligations.
2. Third-party data sharing
We never share your personal data for marketing or unrelated purposes. We share only what is necessary with Etsy (for order processing), Australia Post or couriers (for shipment), and tax authorities if legally required.
3. Consent & your rights
By purchasing from our shop, you consent to this use of your data. You can request to access, correct, delete, or export your personal information in accordance with relevant legislation. If you previously consented but change your mind (e.g., about marketing emails), just let us know — and we’ll stop.
4. Data retention
We retain order-related information only as long as required by Etsy or by Australian tax law, typically no more than 7 years.
5. Data security
We follow Etsy’s protocols (e.g., secure access) and do not store sensitive payment details locally. All transactions are processed through Etsy or secure payment systems.
6. Policy changes
Any updates to this policy will be posted here with a revised effective date.
7. Contact us
For questions, corrections, or concerns about your data, please message us through Etsy.